Effective Date: 08-21-2025
Refund Policy for TimeloopHR
1. General Refund Policy
All purchases made through Paddle for TimeloopHR are subject to this refund policy. By completing a purchase, you agree to the terms outlined below.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
• You experience technical issues that prevent you from using the software, and our support team is unable to resolve the issue within 14 days.
• You accidentally purchased the wrong plan and notify us within 7 days of the purchase.
• You are charged multiple times for the same product due to a billing error.
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
• Change of mind after purchase.
• Failure to cancel a subscription before the renewal date.
• Misuse or violation of the terms of service.
• Incompatibility with your system if the minimum requirements are clearly stated prior to purchase.
4. How to Request a Refund
To request a refund, please contact our support team at support@timeloophr.com with the following details:
• Your Paddle order ID.
• The email address used for the purchase.
• A detailed explanation of the issue or reason for the refund request.
5. Refund Processing
Approved refunds will be processed within 7-10 business days. The amount will be credited back to the original payment method used during the purchase.
6. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Changes will be communicated via email or through the TimeloopHR website.